Shipping Policy
Last updated: [Insert Date]
This Shipping Policy explains how orders placed with Vivavasca are processed, imported, and delivered across India. It applies to all orders confirmed through vivavasca.in, whether placed directly or through our dealer network.
1. Sourcing & Processing Time
Our products are imported directly from manufacturing partners in China and Turkey. Once your order is confirmed and the applicable token/advance payment is received:
- Standard (catalogue) items: typically dispatched from origin within [Insert timeframe, e.g. 2-4 weeks], depending on current stock and shipment schedules.
- Custom or bulk/project orders: timelines are confirmed individually at the time of quoting, based on production and shipment capacity.
We’ll always confirm an estimated delivery window with you before your order is finalized.
2. All-Inclusive Pricing
The price you’re quoted includes import duty, freight, and logistics to your delivery location, unless otherwise stated in your quote. There are no hidden charges added after your order is confirmed.
3. Delivery Coverage
We deliver door-to-door, anywhere in India — from major metros to smaller towns. Delivery timelines vary by location; remote or less-accessible areas may take longer than metro deliveries. Your exact estimated delivery date will be shared once your order is confirmed and dispatched.
4. Order Tracking
Once your order is dispatched from our facility/port of entry, we will share:
- A dispatch confirmation via email or WhatsApp
- Shipment/tracking details where available through our logistics partner
If you haven’t received tracking information within the expected window, contact us at [Insert Email] or WhatsApp with your order reference.
5. Delivery & Inspection
- Please inspect your shipment at the time of delivery wherever possible, checking for visible damage to packaging or product before signing for receipt.
- Large or bulk items (jacuzzis, steam rooms, bathtubs) are packed securely (carton with wooden frame, as applicable) to withstand transit, but any damage should be reported within [Insert number, e.g. 48-72] hours per our Refund and Returns Policy.
6. Delays
While we work to meet the delivery windows communicated at the time of order confirmation, delays can occur due to factors outside our control, including:
- Customs clearance and import processing
- Weather, transit, or logistics disruptions
- Regional courier/delivery availability
We will proactively update you if we become aware of a significant delay to your order.
7. Installation Support
Installation support is available on request. Please confirm with our team at the time of ordering whether installation assistance is included or available as an add-on service for your location.
8. Bulk & Project Deliveries
For hotel, apartment, or commercial project orders, delivery schedules (including phased/staggered delivery across a project timeline) will be agreed separately as part of your project or dealer agreement.
9. Contact Us
For any questions about shipping, tracking, or delivery timelines:
WhatsApp: +91 84338 61643 Email: vivavasca@gmail.com