Privacy Policy

Last updated: [Insert Date]

Vivavasca (“we,” “us,” “our”) operates the website vivavasca.in (the “Site”). This Privacy Policy explains what information we collect, how we use it, and the choices you have, when you visit our Site, request a quote, or contact us through WhatsApp or our forms.

By using this Site, you agree to the collection and use of information as described here.

1. Information We Collect

a) Information you give us directly

Name, phone number, email address, and company/business name when you submit a “Request Quote,” “Request Best Price,” “Become a Dealer,” or callback form
Messages you send us via WhatsApp chat
Billing and delivery details if you place an order through the Site
Account details (username, password, order history) if you create a “My Account” login

b) Information collected automatically

IP address, browser type, device type, and pages visited, collected through standard website analytics and log files
Cookies used for site functionality, shopping cart/session management, and (if enabled) analytics such as Google Analytics

c) Information from third parties

If you contact us via WhatsApp (through our Joinchat-powered chat widget), WhatsApp’s own privacy policy also applies to that conversation
Payment information is processed directly by our payment gateway provider, [Insert Payment Gateway Name, e.g. Razorpay/PayU] — we do not store your full card or bank details on our servers

2. How We Use Your Information

We use the information we collect to:

Respond to quote requests, dealer applications, and general inquiries
Process and deliver orders, and provide order updates
Provide customer support via phone, email, or WhatsApp
Improve our website, product catalogue, and customer experience
Send you updates about your order or, if you’ve opted in, occasional product/promotional updates
Comply with legal obligations under Indian law

We do not sell your personal information to third parties.

3. Cookies

Our Site uses cookies to:

Keep items in your cart/RFQ list between visits
Remember your login session
Understand how visitors use the Site (analytics)

You can disable cookies through your browser settings, but some parts of the Site (like the shopping cart or quote request flow) may not work correctly if you do.

4. Sharing Your Information

We may share your information with:

Delivery and logistics partners, to fulfill and deliver your order
Payment processors, to complete transactions securely
Service providers who help us run the Site (hosting, WhatsApp/chat widget provider, email/SMS providers)
Legal authorities, if required by law, court order, or to protect our legal rights

We do not share your information with third parties for their own marketing purposes without your consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy — including order history, warranty/support purposes, and legal or accounting requirements — after which it is deleted or anonymized.

6. Your Rights

Under India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable IT rules, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to our legal obligations (e.g., order/tax records)
Withdraw consent for marketing communications at any time
Raise a grievance regarding how your data is handled

To exercise any of these rights, contact us using the details in Section 9.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our Site and services are intended for business use by dealers, architects, contractors, and adult consumers, and are not directed at children under 18. We do not knowingly collect personal information from children.

9. Grievance Officer / Contact Us

In accordance with applicable Indian law, if you have any questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact:

Grievance Officer: Paul Email: vivavasca@gmail.com] Phone/WhatsApp: +91 84338 61643]

We will respond to and address your concerns within the timeframe required by applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Last updated” date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.Paul